Business Hours: Monday through Friday 9:00am-5:00pm PST (Excludes Holidays)
Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we will gladly accept items purchased from judefrances.com for a refund or merchandise credit. Please visit the support page to initiate a return.
Purchases made between November 24– December 31, 2023, will be eligible for a full refund credited back to your original payment method. All Returns must be made before January 19, 2024. Please wait until January 3, 2024 to ship back any returns as the office will be closed from December 23rd, 2023, to January 2nd, 2024. For specific information, please reference the Return Policy.
For purchases made starting January 1st, 2024 we will accept items purchased on judefrances.com for a refund or merchandise credit within 14 days, accompanied by a sales receipt.
1-14 day returns in the form of original payment
15+ day returns in the form of merchandise credit
Rose Gold Jewelry are Final Sale and may not be returned.
Please note that shipping costs will not be refunded.
Read our full Return Policy.