Returns

Business Hours: Monday through Friday 9:00am-5:00pm PST (Excludes Holidays)

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we will gladly accept items purchased from judefrances.com for a refund or merchandise credit. Please visit the support page to initiate a return.

Purchases made between November 29– December 31, 2024, will be eligible for a full refund credited back to your original payment method.

All returns must be completed before Friday, January 31, 2025.

Please wait until January 3, 2025, to ship back any returns as the office will be closed from

December 24th, 2024, to January 3rd, 2025.

For specific information, please reference the Return Policy.

For purchases made starting January 1st, 2025, we will accept items purchased on judefrances.com for a refund or merchandise credit within 14 days, accompanied by a sales receipt.

1–14-day return is eligible in the form of the original payment

15+ day returns in the form of merchandise credit

Please note that shipping costs will not be refunded. Also, all rose gold jewelry is Final Sale and may not be returned.

Read our full Return Policy.

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