We want you to be completely happy with your purchase. If for any reason you are not satisfied, we will gladly accept items purchased from judefrances.com for refund or merchandise credit. JudeFrances will not accept any unauthorized returns of merchandise. Unauthorized returns will be refused and returned to the customer at the customer’s expense. JudeFrances only accepts returns of products purchased via judefrances.com. For questions regarding returns of purchases not made through Judefrances.com, please contact the relevant authorized JudeFrances retailer from whom you made your purchase.
-Returns made within 1-14 days from the day the order arrives are eligible for a full refund in the form of the original payment.
-Returns made after 15+ days from the day the order arrives are eligible for merchandise credit. A merchandise credit will be issued in the form of a code that is emailed to you and can be used to shop online at judefrances.com. This code will not expire however we encourage you to use the funds within one calendar year.
-No returns will be accepted after 30 days from the date the order arrived.
All returns must be unaltered, unworn, in saleable condition, and must be accompanied by an original sales receipt. Once your return is received and inspected, please allow 7-10 business days to process your refund or issue a merchandise credit. If your return is deemed damaged due to negligence, exhibits standard wear and tear by the customer, or is not in a resalable condition we will reject the refund.
– Note that products marked Final Sale are not eligible for return.
Please visit our support page to initiate a return.
Once your return is received and inspected, please allow 7-10 business days to process your refund or issue a merchandise credit.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Return shipping and insurance is the responsibility of the customer. The customer is responsible for all shipping charges on bounced or undeliverable packages.
Contact us at email@example.com for questions related to orders and product information.
– To submit a repair request, please visit our Repairs page.
– For press inquiries please email firstname.lastname@example.org
– For wholesale inquiries please email email@example.com