Customer Care

JudeFrances Holiday Shopping Policy 2023

Dear JudeFrances Customers,

Please read below to better understand the updates we’ve made to our policies.

The most wonderful time of the year has arrived, and we’re dedicated to ensuring a seamless shopping experience. Discover an array of exquisite gifts from JudeFrances Jewelry that will warm the hearts of your loved ones.

Considering the ongoing global shipping dynamics coupled with the anticipated surge in holiday shipping, we kindly encourage you to start your holiday shopping early. We request your understanding and patience during the bustling holiday season. As we diligently strive to meet your needs, please note that the estimated delivery window for orders is 7-12 business days, unless you’ve opted for expedited shipping. In addition, we process orders Monday through Friday, excluding holidays. Anticipate that minor delays for some shipped orders, regardless of shipping status are a possibility.

Beginning December 13, 2023, through January 2, 2024, the FedEx money-back guarantee will be suspended for select FedEx Express services within the U.S.

We pledge to work in partnership with our shipping carriers to ensure your packages arrive securely and in good time. Let’s make this holiday season truly exceptional!

Holiday Season 2023

Thank you for making JudeFrances part of your holiday giving. We are thrilled to be the source of sparkle and joy for you and your loved ones this holiday season. Please take note of the following special updates for this magical time of year.

Holiday Return Policy:

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we will gladly accept items purchased from judefrances.com for a refund or merchandise credit. Please visit the support page to initiate a return.

Purchases made between November 24– December 31, 2023, will be eligible for a full refund credited back to your original payment method. All Returns must be made before January 19, 2024. Please wait until January 2, 2024, to ship back any returns as the office will be closed. For specific information, please reference the Return Policy.

Holiday Shipping Deadline:
FedEx Ground: December 15, 2023
FedEx 2 Day/Express: December 19, 2023
FedEx Standard Overnight: December 20, 2023
FedEx Priority Overnight: December 21, 2023

Holiday Hours:
Please note, our offices will be closed December 23, 2023 – January 2, 2024

Contact Us:

If you have any questions that cannot be answered by the general or holiday policy, then reach out to 

Customerservice@judefrances.com

949-553-8860 ext. 120

Quick Links

Order Processing

Order Cancellation

Shipping

Redirect to Hold

Returns

Repairs

Order Processing:

Orders placed on judefrances.com are usually processed within 3 business days (non-holiday season).  Orders are processed Monday-Friday during business hours of 9:00am – 5:00pm PST, excluding holidays. Orders will not be shipped out Saturday or Sunday. 

Payment: 

Here at JudeFrances, we understand that different customers prefer different payment options, and we are making every effort to include as many as we can. Your sensitive information is important to us, so we are currently accepting the following payment methods.

  • Major Credit Cards (Visa, Mastercard, American Express, Discover, Maestro, JCB)
  • Affirm
  • Afterpay
  • Apple Pay
  • Paypal

Order Confirmation: 

A confirmation email will be sent to you once your order has been placed.  A second email with a tracking number will be sent once your order ships. 

Order Cancellation:

If you need to cancel your order, please email us customerservice@judefrances.com (Include your full name and order number in the cancellation email).  You can cancel orders that have not entered the shipping process.  Unfortunately, once your order has shipped, you will need to return the order if you are not satisfied with your purchase. Please visit the Returns page for the guidelines.

Pre-Order:

This fall marks the launch of our very first guaranteed jewelry drop. Be the first to access the special Fall 2023 collection pieces that already sold out once. Shop select items that are labeled Pre-Order. Only a select few Fall 2023 items are marked pre-order. The Pre-Order program is subject to the same JFJ Return and Refund policies.

Made to Order:

If an item is labeled “Made to order” it means, we make the item, especially for you. While we may have certain styles in stock, most of our jewelry online is made after you order it. If you wish to purchase an item that has the “Made to Order” notification, please note these orders can take up to 12-16 weeks (about 3 and a half months). Should a made-to-order item come into stock we will fill all existing orders first. If you are not happy with your purchase of a made-to-order item, please note they are returnable. 

Special Orders:

If you cannot find your size online, you can reach out to a customer service representative at customerservice@judefrances.com to place an order for special sizing or custom lengths. These special orders take 12-16 weeks (about 3 and a half months) and are final sale and nonreturnable. Online promotions or coupons cannot be applied to the price of a special order.

Domestic Shipping:

We ship with FedEx.  Due to a significant surge in volume during this time of year FedEx has suspended the money-back guarantee effective December 13, 2023, through January 2, 2024, 

Shipping:

Orders placed on judefrances.com usually ship within 3 business days (non-holiday season).  The overnight shipping option selected on the weekend or on a holiday will be processed and shipped the following business day.

Shipping costs:

FedEx Ground Shipping on orders under $250 dollars: $20 (7-12 business days)

Ground Shipping on orders above $250: Free (7-12 business days) 

FedEx 2Day Shipping: $30 (2-3 business days)  

FedEx Standard Overnight: $55 (1-2 business days, does not deliver on the weekend)  

FedEx Priority Overnight: $70 (1-2 business days, does not deliver on the weekend)

Orders will not be shipped out on Saturday or Sunday.  Expedited (Express/Overnight) option selected on a holiday/weekend will be processed and shipped the following business day. 

PO Box:

For security purposes, FedEx will not ship to PO Box Addresses. 

Shipping Insurance & Signature Confirmation: 

All shipments are fully insured and require an adult signature confirmation upon delivery.

Signature Waiver:

If you decide to waive the requirement of a signature upon delivery, please make a note during your check out process and email customerservice@judefrances.com (Include your full name and order number in request email) to confirm your decision.  In doing so, the buyer will relieve JudeFrances of all responsibility for the order once it leaves our facility and the buyer assumes full responsibility for the package. 

International Orders:

Please email customer service about these inquiries. We are working to grow our business to be able to support shipments to more countries.  All international orders do not include shipping, duties, or taxes.  Shipping costs and any applicable duties and taxes will be calculated and added to the order.  Orders are calculated in USD and do not reflect the exchange rates.  Your credit card company or other forms of payment may charge you an exchange fee.  Promotional codes only apply to orders shipped within the Continental U.S.  Promotional codes used to place an order will be void if shipped out of the Continental U.S. 

Shipment Confirmation & Tracking:

Once your order has been shipped, a confirmation email with a FedEx tracking number will be sent. 

Redirect to Hold:  

Do you live in a rural area? Not going to be home? Unexpected Travel plans? No problem. Select the nearest FedEx location for your package to be held for pick up.

Before placing your order, please research the location of a FedEx facility near you by visiting secure FedEx location to choose the location where you want your package to be sent. Be sure to include this FedEx address in the ship-to portion of your order. Then you can pick it up at your convenience as your package is to be held at the nearest FedEx or hundreds of convenient FedEx-partnered locations.  Stop by the retail location you selected for pickup within 5 business days.  Remember to bring your ID and tracking number. 

To maintain the highest level of security, once your package has shipped, changes to the delivery location cannot be made. Please double check that the shipping address is accurate to avoid any additional delivery issues. JudeFrances will not be responsible for the redirection of packages.

Return Shipping: 

Return shipping fees and insurance is the responsibility of the customer.  The customer is responsible for all shipping charges on any bounced or undeliverable packages

Lost or Stolen Packages:

We do our due diligence to get your package delivered to you safely.  But in the case of a package is lost or stolen, please reach out to FedEx and file a claim. Please ensure you are providing correct and accurate address information to prevent purchases being delivered to the wrong location. Contact customer service if your package is stolen. Due to the liability of the courier, no refund or merchandise credit will be issued until the investigation is complete. Please note that while lost orders are our top priorities, package claims are a long and extensive process that often takes several weeks to complete.   

Returns:

We want you to be completely happy with your purchase.  If for any reason you are not satisfied, we will gladly accept items purchased from judefrances.com for a refund or merchandise credit.  Please visit the support page to initiate a return.

  • Returns made within 14 days from the day the order arrives are eligible for a full refund in the form of the original payment.  Returns made after 14 days from the day the order arrives are eligible for merchandise credit.  Merchandise credit will be issued in the form of a code (emailed to you).  The code can be used at judefrances.com with no expiration date.  Returned merchandise should include the vendor packaging.   

All returns must be unaltered, unworn, in saleable condition and must be accompanied by an original sales receipt.  Once your return is received and inspected, please allow 7-10 business days to process your refund or issue of merchandise credit.  If your return is deemed damaged due to negligence, exhibits standard wear and tear by the customer, or is not in a resalable condition we will reject the refund.  Please note that shipping costs will not be refunded. 

Repairs:

Here at JudeFrances, we stand by our product.   If your fine jewelry is damaged, you can send it in for repair.  Repairs will be assessed on an individual basis.  We will either send it locally for repair or if the damage is excessive, we will need to send it back to the manufacturer for repair.  Repairs deemed to be caused by the customer’s misuse or wear and tear and not a manufacturer’s defect will incur a repair charge at the customer’s expense.  Please visit the support page to initiate a repair.

Currently, we are only able to replace jewelry from the 2018 collection season to the current collection season

Repair Charge:

The repair charge is $85.00 per product.

Repair Timeline:

The timeline is for reference and not guaranteed.  

Local Repair: 4-5 weeks 

Manufacturer Repair: 12-16 weeks

Business Hours: Monday through Friday 9-5pm PST (Excludes holidays)

Contact Us

If you have any questions that cannot be answered by the general or holiday policy, then reach out 

Customerservice@judefrances.com

949-553-8860 ext. 105