Customer Care

Attention, JudeFrances Customers 

The Black Friday & Cyber Monday Promotion Terms & Conditions

Receive 5% back after a qualifying purchase of $10,000 or more  

The Black Friday promotion begins on Thursday, November 26, 2020 (Thanksgiving Day) at 8:00 PM PST and will remain live all day on Friday, November 27th. The promotion will end at 11:59 PM PST on Friday, November 27, 2020. 

The Cyber Monday promotion begins on Monday, November 30 at 12:00 AM PST and will end on Monday, November 30th at 11:59 PM PST. 

All customer orders will receive 20% off the retail price of JudeFrances products and free ground shipping on all product purchases in US dollars. Additionally, customers who reach or exceed a shopping cart total of $10,000 dollars or more will be eligible to receive 5% back in US dollar in the form of an online code. The code can be redeemed for use on a future online transaction. The 5% back code will not expire and can only be used online at JudeFrances.com. The code will be emailed directly to the customer on December 21, 2020. The 5% code cannot be redeemed for cash and is nontransferable. Prices are as marked on JudeFrances.com and quantities are limited. We expect items will go out of stock. If an item is out of stock during the promotion period but is still purchased during the promotion as an item on backorder, JudeFrances will honor the purchase price and order the product to then fulfill the order.      The standard JudeFrances return policy process applies to all online promotions and special offers. If an order qualifies with a shopping cart total of $10,000 or more but items from that order are returned for a money back refund in accordance with the terms of the return policy, the order will be disqualified for the 5% back special offer. 

Please note that we reserve the right to modify or replace any part of these terms and conditions and terminate this offer at any time without notice. Offer subject to change and is the JudeFrances sole discretion. Exceptions will not be granted. Please see the return policy

Due to COVID-19 and the Holiday Season around the corner, carriers have adjusted their delivery estimates.  Once your order is shipped, the estimated delivery window is 7-12 business days, unless you have chosen expedited shipping.  Orders are processed Monday-Friday, excluding holidays.

Due to a significant surge in volume impacted by COVID-19 and the holiday season, FedEx has suspended money-back guarantee effective immediately until further notice.  

Holiday Shipping Deadline:

Ground: December 15, 2020
Express: December 21, 2020
Overnight: December 22, 2020

Quick Links

Order Processing:

Orders placed on judefrances.com are usually processed within 3 business days (non-holiday season).  Orders are processed Monday-Friday during business hours of 9:00am – 5:00pm PST, excluding holidays. Orders will not be shipped out Saturday or Sunday. 

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Payment: 

Here at JudeFrances, we understand that different customers prefer different payment options and we are making every effort to include as many as we can.  Your sensitive information is important to us, so we are currently accepting the following payment methods.

  • Major Credit Cards (Visa, Mastercard, American Express, Discover, Diner’s Club, Maestro, JCB), 
  • Affirm
  • Afterpay
  • Apple Pay
  • Paypal

Order Confirmation: 

A confirmation email will be sent to you once your order has been placed.  A second email with a tracking number will be sent once your order ships. 

Order Cancellation:

If you need to cancel your order, please email us [email protected] (include your full name and order number in the cancellation email).  You can cancel orders that have not entered the shipping process.  Unfortunately, once your order has shipped, you will need to return the order if you are not satisfied with your purchase.

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Made to Order / Special Order:

Once a made to order/special order has been placed, it can not be cancelled or returned.  These items are Final Sale and payment is required upon order. 

Promotional codes and sales do not apply.

International Orders:

Currently, we are only able to ship to Canada.  We are working to grow our business to be able to support shipments to more countries.  All international orders do not include shipping, duties or taxes.  Shipping costs and any applicable duties and taxes will be calculated and added to the order.  Orders are calculated in USD and do not reflect the exchange rates.  Your credit card company or other forms of payment may charge you an exchange fee. 

Shipping:

Orders placed on judefrances.com usually ship within 3 business days (non-holiday season).  Overnight shipping option selected on the weekend or on a holiday will be processed and shipped the following business day.  Orders will not be shipped out on Saturday or Sunday.

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PO Box:

For security purposes, we will not ship to PO Box Addresses. 

Shipping Insurance & Signature Confirmation: 

All shipments are fully-insured and require an adult signature confirmation upon delivery.

Signature Waiver:

If you decide to waive the requirement of a signature upon delivery, please make note during your check out process and email [email protected] (include your full name and order number in request email) to confirm your decision.  In doing so, the buyer will relieve JudeFrances of all responsibilities of the order once it leaves our facility and the buyer assumes full responsibility for the package.

Domestic Shipping:

We ship with FedEx.  Due to a significant surge in volume and other impacts of COVID-19, FedEx has suspended their money-back guarantee effective immediately until further notice.  

Ground Shipping: Free (7-12 business days)
Express Shipping: $25 (2-3 business days)
Standard Overnight: $35 (1-2 business days, does not deliver on the weekend)

Orders will not be shipped out on Saturday or Sunday.  Expedited (Express/Overnight) option selected on a holiday/weekend will be processed and shipped the following business day.  

International Shipping:

Currently, we are only able to ship to Canada.  We are working to grow our business to be able to support shipments to more countries.  All international orders do not include shipping, duties or taxes and will be calculated when placing your order.   If the package is undeliverable and sent back to JudeFrances, the customer will only be refunded the amount of the merchandise purchased.  Shipping charges and other fees will not be refunded. 

Shipment Confirmation & Tracking:

Once your order has been shipped, a confirmation email with a FedEx tracking number will be sent. 

Redirect to Hold:  

Not going to be home?  Unexpected travel plans?  No problem! 

Visit FedEx (tracking number required and can be found in your shipping confirmation email) to redirect your package to be held at the nearest FedEx or hundreds of convenient FedEx partnered locations.  Stop by the retail location you selected for pickup, within 5 business days.  Remember to bring your ID and tracking number.  In order to maintain highest level of security, we can not redirect your order to a different address once the order has shipped.  JudeFrances is not responsible for any fees incurred with Fedex to have packages redirected.   

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Return Shipping: 

Return shipping fees and insurance is the responsibility of the customer.  The customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Lost or Stolen Packages:

We do our due diligence to get your package delivered to you safely.  But in the case a package is lost or stolen, please reach out to FedEx to file a claim.

Due to liability of the courier, no refund or merchandise credit will be issued until the investigation is complete and the claim has been issued and reimbursed.  Please note that while lost orders are our top priorities, package claims are a long and extensive process that often takes several weeks or more to complete.  

Returns:

We want you to be completely happy with your purchase.  If for any reason you are not satisfied, we will gladly accept items purchased from judefrances.com for refund or merchandise credit.  Please visit our support page to initiate a return.

  • Returns made within 14 days from the day the order arrives are eligible for a full refund in the form of the original payment.  Returns made after 14 days from the day the order arrives are eligible for a merchandise credit.  Merchandise credit will be issued in the form of a code (emailed to you).  The code can be used at judefrances.com with no expiration date.  Returned merchandise should include the vendor packaging.  

All returns must be unaltered, unworn, in saleable condition and must be accompanied by original sales receipt.  Once your return is received and inspected, please allow 7-10 business days to process your refund or issue of merchandise credit.  If your return is deemed damaged due to negligence, exhibits standard wear and tear by the customer, or is not in a resalable condition we will reject the refund.  [You can choose for us to keep and destroy the item or ship the merchandise back to you at the customer’s expense.]

Please note that shipping costs will not be refunded. 

Return Shipping: 

Return shipping and insurance is the responsibility of the customer.  The customer is responsible for any and all shipping charges on bounced or undeliverable packages.

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Made to Order / Special Order:

Items that are marked made to order or special order jewelry may not be returned. 

Repairs:

Here at JudeFrances, we stand by our product.   If your fine jewelry is damaged, you can send it in for repair.  Repairs will be assessed on an individual basis.  We will either send it locally for repair or if the damages are excessive, we will need to send it back to the manufacturer for repair.  Repairs deemed to be caused by customer’s misuse or wear and tear and not a manufacturer’s defect will incur a repair charge at the customer’s expense.   Please visit our support page to initiate a repair.

Repair Charge:

Repair charge is $85.00 per SKU number. 

Repair Timeline:

Timeline is for reference and not guaranteed.
Local Repair: 4-5 weeks
Manufacturer Repair: 12-16 weeks

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Business Hours: Monday through Friday 9-5pm PST (Excludes holidays)