JudeFrances Jewelry E-Boutique Policy 2025
Dear JudeFrances Customers,
We here at JudeFrances Jewelry are dedicated to ensuring a seamless shopping experience, whether you’ve been with the JF Family for years or you are just discovering the unique world of JudeFrances. We pledge to work in partnership with our shipping carriers to ensure your packages arrive in a secure and efficient manner.
Orders are processed pending availability and payment verification. JudeFrances will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information. Please read more about our Shipping process.
Return Policy
Your satisfaction has always been our priority, although all items purchased during this time will be deemed final sale and unable to be returned for merchandise credit. Although, each item has gone through a HIGHLY detailed Quality Control check before being shipped out to any customers. Please ensure that all merchandise will be thoroughly cleaned, polished, and delicately shipped to our highest quality standards.
Returns: currently all sales are final; no exchanges or merchandise credit will be given at this time.
Repairs:
Quality has always been our top priority, and our designs are made to last, although we understand that natural materials will naturally have wear and tear, we strongly encourage our customers to be very gentle with our products as they are delicate items that are handmade. We strongly encourage customers to advise a local jeweler in the event there is a need for repair or repurposing of a product. Currently, JudeFrances will no longer be able to take in any online repairs.
Contact Us:
If you have any questions that cannot be answered by the general or holiday policies, then reach out via email to [email protected].
Quick Links
Order Processing
Order Cancellation
Shipping
Redirect to Hold
Returns
Repairs
Order Processing:
Orders placed on judefrances.com are usually processed within 1-2 business days. Orders are processed Monday-Friday during business hours of 9:00 am – 5:00 pm PST, excluding holidays.
Orders will not be shipped out on Saturday or Sunday.
Payment:
Here at JudeFrances, we understand that different customers prefer different payment options, and we are making every effort to include as many as we can. Your sensitive information is important to us, so we are currently accepting the following payment methods.
- Major Credit Cards (Visa, Mastercard, American Express, Discover, JCB)
- Affirm
- Afterpay
- Apple Pay
- PayPal
Order Confirmation:
A confirmation email will be sent to you once your order has been placed. A second email with a tracking number will be sent once your order ships. Email us at [email protected] if you need assistance. We are not able to ship to a PO box, and all packages require an adult signature.
Order Processing:
Orders placed on judefrances.com are usually processed within 1-2 business days. Orders are processed Monday-Friday during business hours of 9:00 am – 5:00 pm PST, excluding holidays.
Orders will not be shipped out on Saturday or Sunday.
Order Cancellation:
If you need to cancel your order, please email us at [email protected] (Include your full name and order number in the cancellation email). You can cancel orders that have not entered the shipping process.
Domestic Shipping:
We ship with FedEx. Currently, the FedEx money-back guarantee is available on all non-ground orders.
Shipping:
Orders placed on judefrances.com usually ship within 2 business days (non-holiday season). The overnight shipping option selected on the weekend, or a holiday will be processed and shipped the following business day.
Shipping Insurance & Signature Confirmation:
All shipments are fully insured and require an adult signature confirmation upon delivery.
PO Box:
For security purposes, FedEx will not ship to PO Box addresses because all packages require an adult signature.
Shipping costs:
FedEx Ground Shipping: $20 (4-7 business days)
FedEx 2Day Shipping: $35 (2-3 business days)
FedEx Standard Overnight: $60 (1-2 business days, does not deliver on the weekend)
FedEx Priority Overnight: $75 (1-2 business days, does not deliver on the weekend)
NO weekends shipments. Expedited (Express/Overnight) option selected on a holiday/weekend will be processed and shipped the following business day.
Hold For Pickup:
Whether you need to sign for your package or just want a little extra security, it’s easy to have your order sent to a FedEx hold location. Please note that JudeFrances will not re-route your package once it has shipped. Before you place your order, please select the hold location in advance and use that shipping address for your online order. JudeFrances will not alter the shipping address after a package has been shipped.
This link will help you identify participating hold locations near you.
If you decide to waive the requirement of a signature upon delivery, please make a note during your checkout process and email [email protected] (Include your full name and order number in the requested email) to confirm your decision. In doing so, the buyer will relieve JudeFrances of all responsibility for the order once it leaves our facility and the buyer assumes full responsibility for the package.
International Orders:
Please email customer service about these inquiries. As of January 2025, we do not offer international shipping. We are working to grow our business to be able to support shipments to more countries. All international orders do not include shipping, duties, or taxes. Shipping costs and any applicable duties and taxes will be calculated and added to the order. Orders are calculated in USD and do not reflect the exchange rates. Your credit card company or other forms of payment may charge you an exchange fee. Promotional codes only apply to orders shipped within the United States.