Customer Care

Order Processing: 

4.23.20: At this time, orders placed on www.judefrances.com  will be shipped on Mondays and Thursdays and will ship via FED EX Ground shipping. Please allow extra time for shipping as the Covid-19 crisis has slowed shipping practices. Please note order processing time when selecting shipping options. Overnight shipping is currently unavailable.  No orders will be shipped on Saturday or Sunday.

Shipping:

JudeFrances offers free ground shipping on all orders. Expedited shipping may be chosen for an additional charge at checkout.

All shipments are fully-insured and require signature confirmation.  Your order will be shipped once your transaction is approved.  We are not able to ship to PO Box Addresses. 

Returns:

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items purchased on judefrances.com for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. If returned between 15 and 30 days, an exchange or merchandise credit will be granted.  All refunds will be issued to the original form of payment.  All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags.  Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.

Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Please email [email protected] if you need to make a return during the Covid-19 crisis for shipping address.

Items marked Special Order may not be returned.

Please allow 10 business days for your return to be processed once the item has been received at our returns processing center.

Order Cancelations:

If you need to cancel your order before it has shipped, please contact us at [email protected] to cancel your order. Unfortunately, once it has shipped, you will need to return the order if you are not satisfied with your purchase.

Payment:

We accept Visa, Mastercard and American Express

Repairs:

For repairs please contact [email protected]