Customer Care and Return Policy
Orders placed on www.judefrances.com are processed within 1 business day of when they are placed and will ship on the next business day via FED EX Ground shipping. Please note order processing time when selecting shipping options.
JudeFrances offers free ground shipping on all orders. Expedited shipping may be chosen for an additional charge at checkout.
All shipments are fully-insured and require signature confirmation. Your order will be shipped once your transaction is approved. We are not able to ship to PO Box Addresses.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items purchased on judefrances.com for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. If returned between 15 and 30 days, an exchange or merchandise credit will be granted. All refunds will be issued to the original form of payment. All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Items marked Special Order may not be returned.
Please allow 10 business days for your return to be processed once the item has been received at our returns processing center.
If you need to cancel your order before it has shipped, please contact us at [email protected] to cancel your order. Unfortunately, once it has shipped, you will need to return the order if you are not satisfied with your purchase.
We except Visa, Mastercard and Amreican Express
For repairs please contact [email protected].